Returns and Refunds Policy

1. Returns Window

We offer refunds or exchanges within 30 days of your purchase date. After 30 days, we cannot accept returns or process refunds/exchanges.

2. Eligibility Criteria

To qualify for a refund or exchange:

  • Condition: Items must be unused, undamaged, and in their original packaging.
  • Proof of Purchase: A valid order number (found in your confirmation email) or receipt is required.
  • Exclusions:
  • Sale/discounted items are final and cannot be refunded.
  • Perishable or custom-made products are non-returnable.

3. Exchanges

We only replace items if they are:

  • Defective (e.g., damaged during shipping).
  • Incorrectly fulfilled (e.g., wrong item sent).

Process: Contact us at info@ablabs-elixer.com with your order number and details. We’ll provide a prepaid return label (if applicable) or instructions for return.

4. Refunds

  • Approved Returns: Refunds are processed to your original payment method within 5–10 business days after we receive and inspect the item.
  • Partial Refunds: Issued if the item is returned used, damaged (not due to our error), or missing parts.

5. Exempt Goods

No refunds or exchanges will be granted for:

  • Items returned after 30 days of delivery.
  • Products not in their original condition (e.g., opened, worn, or altered).
  • Returns without a valid order number or proof of purchase.

6. Return Shipping

  • Costs: You are responsible for return shipping fees. These costs are non-refundable.
  • Risk: We are not liable for return shipments lost in transit. We recommend using a trackable service.

7. Late or Missing Refunds

  • Check Your Account: Refunds may take 5–10 business days to appear. Contact your bank/card issuer first.
  • Still Missing? Email us at info@ablabs-elixer.com with your order number and payment details.

8. How to Initiate a Return

  1. Email info@ablabs-elixer.com with your order number (e.g., ABL-12345) and reason for return.
  2. We’ll reply with return instructions and an authorization code (if approved).
  3. Ship the item to the provided address. Include your order number inside the package for faster processing.

Contact Us

For questions, email info@ablabs-elixer.com with your order number for quick assistance.

Note: This policy complies with UK Consumer Rights Act 2015. We reserve the right to update these terms.